Overview

Many of us admire people who are courageous and calm in their communication. Such assertive communication with others is not always easy. Courageous communication becomes crucial for you to pass through tough scenarios such as:

• Challenging someone junior or senior

• Expressing an unpopular opinion

• Proactively carrying out tasks with quality

• Dealing with individuals who are difficult

• Or even attempting to calm an upset colleague/client

Being assertive with your communication is at the heart of strong relationships with your clients and others you deal with. It means being influential and impactful with your VWB (voice, words and body language).

Focus

• Make great lasting impressions

• Deepen your self-confidence

• Assert proactive behaviour

• Build and strengthen the credibility

• Influence and persuade with more success

• Develop presence and authority

Session Topics

• Creating influential relationships

• Assertive, aggressive, passive communication

• Essence to strength and warmth of body language and voice

• Email writing with impact

• Art of being a “Trusted Advisor”

• Active empathic listening skills